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Appreciative Strategies
Change Dynamics for Lean and Six Sigma
6 Hours

Has your organization invested in Lean or Six Sigma training? Make your investment complete.

Many organizations from a wide variety of business sectors are making big investments to improve their productivity and make substantial bottom line impacts. Organizations are required to exceed their customer expectations for products and services and in many cases still compete with very narrow profit margins. Let’s face it, these actions and quests for performance improvements are often the heart of survival in our highly competitive economically challenged marketplace. Organizations need and desire change.

Organizations leading successful change efforts are investing in human performance improvement solutions that incorporate a deeper understanding of change, group dynamics, and the customer experience. This exciting one-day session will help position your organization for embracing and working better together during or after Lean and Six Sigma implementations. Participants will explore important issues about leadership, change management, decision making, group dynamics, and customer expectations.

Employees that get involved in the training, participate as a group, and learn coping skills together will endure and embrace change better than those that do not. Front-line employees to executives – consider this course essential for change success! Appropriate for any organization that is considering or has made the commitment to a Lean or Six Sigma framework for change.




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Course Outline (6 Hours)

  • Introduction
    • Leading Thoughts on Leadership and Cultural Change
  • Managing Change
    • Embracing and Insisting on Change
    • Change vs. Transition – The Human Side
    • Exploring the Forces of Change
    • Change Ready Mini-Assessment
  • Group Dynamics
    • Decision Making – Five Components
    • Exploring Group Decisions
    • Exploring the Abilene Paradox
    • Exploring a Current Decision (Mini-Workshop)
    • Exploring ways to Skip-the-Trip (make better decisions)
  • The Customer
    • Customer Perceptions and Desires
    • Exploring Six Exceptional Service Habits
  • Cooperation and Teamwork
    • Cooperation and Teamwork Mini-Assessment
    • Discussion on Cooperation and Teamwork
  • Closing Discusssion

 
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Human performance improvement solutions.