View a short video: Customer Service - 3 Reasons Why
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Why should my organization make an investment in customer service training?
Exceptional service is vital to all organizations. Often your service is what makes or breaks a customer relationship. Today's economy is driven by organizations that thrive on delivering exceptional customer service. Here are a few key points to think about:
Unhappy customers tell "everyone"
Customers want to feel respected
Happy, respected customers are more loyal
Organizations with exceptional service typically have greater profit
It costs more to get new customers than establish loyal ones
Organizations need to take charge now to grow and prosper in our current service economy.
Who should participate in customer service training?
Customer service training can be appropriate for everyone in your organization. Each organization is different. Some have customer service departments, some utilize front line staff such as receptionists and administrative assistants, some have greeters or retail store personnel. Don't forget that customer service transactions can also occur within your organization from department to department. Appreciative Strategies can help you analyze your needs and suggest training programs that are appropriate for your situation.
Discover Positive Customer Service.
To the right is a recently published training activity designed to help organizations discover and build exceptional customer service. Appreciative Strategies, LLC can deliver this activity for you. The book is available on Amazon.com starting December 5, 2006.
