Defusing Volatile Situations (DVS) Training Workshop
Emotionally charged situations sometimes erupt in the workplace seemingly without cause. Often there are many reasons for these emotional eruptions and sometimes we contribute to the situation. This workshop explores ways to take control, maintain mutual respect, and discover solutions for improving interactions in the workplace. Participants will examine contributing factors and discover who is involved, explore six steps for DVS, and learn tips and techniques for improving the management of volatile situations.
Appropriate for all organization levels this workshop will help participants recognize potentially volatile situations before they start or minimize the impact of a situation already in progress.
This program is available on-site at your location!
