On-Line Customer Service Workshop 1.0 Hour Session
This dynamic 1.0 hour instructor led session will help participants to:
1) Understand how customer service is based on customer desire
2) Explore the importance of impressions and perceptions
3) Examine six customer service habits that lead to delivering EXCEPTIONAL CUSTOMER SERVICE!
Course Description and Outline:
Exceptional Customer Service
Customers view how they are served as a very personal experience, your organization and its employees can make a difference in that experience. Often viewed as a feeling of comfort, belonging, or respect, you and your organization cannot survive without good customer service. Our service economy is driving excellent organizations everywhere to make a difference through exceptional customer service. This 1.0 hour on-line, instructor led course will focus on exploring six exceptional customer service habits.
Workshop Outline:
• Introduction/Leading Thoughts • Impressions and Expectations • Circle of Influence • Six Exceptional Service Habits • Session Summary
How it works:
1) Register for the workshop (Buy Now)
2) Receive a registration confirmation (usually within 24 hours)
3) Log-on via instructions provided in your registration confirmation on the date/time of your workshop
